CSM Magazine

OCTOBER 25, 2022

The holiday season is fast approaching, and with it comes all the inevitable chaos – fun-filled vacations, visits with family, and partaking in beloved time-honored traditions. After all, you don’t want to wait until the last minute to craft your holiday game plan. Overworked employees can lead to a notable dip in morale.

Morale 119

Morale Banking Surveys Customer Service 119

GetFeedback

DECEMBER 4, 2018

Ah, the holidays. It’s the time for sugar canes, delicious eggnog, and jolly parties with loved ones, right? For us customer service folks it’s the time of the year that we call: the not-so-jolly holiday rush. On average, the number of live chat tickets rises by 67% during the holidays (starting in November).

Customer Service 103

Customer Service B2C B2B Self service 103

Solvvy

SEPTEMBER 17, 2018

The most wonderful time of the year officially begins with a turkey feast and ends with wishful New Year’s resolutions — this period includes the all-time favorite holidays including Thanksgiving, Christmas, Hanukkah and Kwanzaa. So how can you smoothly sail through this holiday season? Tip 1: Make recommendations.

Business Process Outsourcing 54

Business Process Outsourcing outsourcing Self service Sales 54