industry standards Multichannel Service level Trends 
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Hodusoft
APRIL 5, 2023
In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. To prevent that you must handpick the right candidates and retain them for as long as possible by paying industry-standard wages. That will enable you to reap handsome rewards in the long run.
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