JustCall

APRIL 13, 2020

Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Getting started with remote work can be a bit challenging for businesses.

Sales 98

Sales CRM Analytics Chatbots 98

ProProfs Blog

FEBRUARY 7, 2020

Solutions came easily too. And then came the technological avalanche – postal service, phone, email, live chat, social media. But it is important to keep going because the success of your business depends on it. However, customer support should never be seen as a touchpoint for inbound sales.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Callminer

OCTOBER 11, 2018

To gain some insight into these commonly-overlooked and often-undervalued metrics, we reached out to a panel of call center pros and business leaders and asked them to answer this question: What’s the single most undervalued / overlooked call center metric (and how can companies do a better job of leveraging it)? Employee engagement.

Call Center 561

Call Center Metrics Contact Center Wait times 561