Why Call Center Quality Assurance Is So Important
Global Response
DECEMBER 21, 2022
If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), For call centers that don’t handle outbound sales, a QA process can also be useful for any inbound sales—whether that’s a customer upsell, upgrade, or renewal; a recommendation for a product the customer inquires about; or another type of sales activity.
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