Inbound sales Metrics Outbound sales Upselling 
Global Response
DECEMBER 21, 2022
If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.
Global Response
FEBRUARY 13, 2022
For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Inbound sales or upgrades. Telemarketing agents can also assist your business by scheduling appointments or assisting with other pre-sale steps. What's the purpose of inbound vs. outbound call centers?
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