JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Global Response

DECEMBER 21, 2022

If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Callminer

OCTOBER 22, 2019

Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. You need to be very sure of your needs and present them to the services. High Value Inbound Support. Low Volume Inbound or Outbound.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

JustCall

APRIL 13, 2020

Remote sales reps need to be present and active on LinkedIn for so many reasons. “The important thing is first identifying decision-makers and not making assumptions on who they are, and then secondary – ensuring they’re present when you’re having your deep dive sales conversation. ” 12.

Sales 98

Sales CRM Analytics Chatbots 98