Remove Healthcare Remove Self service Remove Wait times Remove White Paper
article thumbnail

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

article thumbnail

What Covid-19 has Taught Telecoms about Customer Experience Management

Quadient

Just as Covid-19 accelerated modernization that was already underway – from encouraging remote working, to making greater use of technology in healthcare – so it has increased the demand for rapid communications. . This has increased wait times and, in some cases, shut down systems. Customer Experience. Customer Communications.