TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.
Vistio
APRIL 2, 2022
And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CrazyCall
JULY 4, 2019
She even bought all of us tickets for public transportation in Lisbon that I was wondering how to get! The best way to be accessible is to monitor and survey your customers (and customer service teams) and find out what are their favorite ways of getting in touch with your company.
Balto
APRIL 20, 2023
The industries feeling the most pressure are Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint.
JustCall
APRIL 12, 2023
Centralizing And Democratizing Customer Data to Enable Better Coordination between Virtual Call Center Agents Intra-organization coordination is extremely important, as the same Invoca survey mentioned above revealed that 53% of the consumers needed to repeat the same set of information to different call center agents to get their query resolved!
Expert insights. Personalized for you.
122 
Let's personalize your content