call center solutions Gamification Surveys Transportation 
TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.
JustCall
APRIL 12, 2023
Centralizing And Democratizing Customer Data to Enable Better Coordination between Virtual Call Center Agents Intra-organization coordination is extremely important, as the same Invoca survey mentioned above revealed that 53% of the consumers needed to repeat the same set of information to different call center agents to get their query resolved!
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