DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Eckoh

JANUARY 31, 2020

The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. Last time in our series, we talked about the Agent of the Future and the super-powers they’ll use to delight tomorrow’s customers. So who’s at the controls? You need JavaScript enabled to view it.

Contact Center 52

Contact Center Management Gamification Virtual Agent 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip Interactive Voice Response APIs Contact Center 52