Noble Systems
SEPTEMBER 29, 2020
WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Quality Management. Gamification. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Call Recording. Voice of The Customer.
JustCall
NOVEMBER 25, 2022
You can review call scripts ahead of time, take notes, label people, and rate the callers while on the phone. Five9 offers a range of agent management features, including digital interaction recording and analytics, performance management, quality management, and gamification.
JustCall
APRIL 5, 2023
Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers.
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