Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
The features have gotten complicated, so customers have more reasons to call because it’s not intuitive how to use a product or service. They will train how to look up the policies and procedures. But yes, those are featured criteria in many call quality evaluations or IVR surveys, which now are really, really prevalent.
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