ViiBE Blog

MAY 13, 2021

Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. ViiBE’s technology has recently expanded the scope of a call center to remote visual inspection following travel and social distancing restrictions.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

aircall

NOVEMBER 18, 2016

Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

OctopusTech

SEPTEMBER 9, 2023

It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily. This helps to solve the problems of customers on the first call which increases the first call resolution rate.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

aircall

OCTOBER 7, 2016

Screens and logs calls, forwards them to a qualified handler if need be. Technical support agent/representative. Answers technical questions on the use of a product or service. Can be specialised, or also cover the duties of the previous post (in the case of a smaller center, for instance).

Call Center 48

Call Center First call resolution call center software Telemarketing 48