First call resolution, Surveys and Wireless

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First call resolution

Surveys

Wireless

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Karin Hurt.

Contact Center

Contact Center Call Center Average Handle Time Real estate

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

MARCH 2, 2017

VOC – To improve VOC, RCDA engaged in an education and validation process to ensure everyone understood the survey process, questions and scoring methodology. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. We have listed below a sample of results by client.

Call flow

Call flow Coaching Telecommunications Customer retention

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Webinars

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