First call resolution Outbound sales Upselling Webinar 
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Operational Metrics: First Call Resolution (FCR). Upsell and Cross-sell Revenue Growth. Call Support Center. Outbound Sales Call.
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. and delivers meaningful ROI.
Expert insights. Personalized for you.
93 
Let's personalize your content