Why Every Contact Center Manager Should Consider Voice-Driven AI
SmartAction
NOVEMBER 22, 2023
Customers receive fast, accurate responses, reduced misrouting, and reduced wait times. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Skill-based routing lets you program your IVR to route calls to the most qualified agents.
Let's personalize your content