DMG Consulting
JANUARY 29, 2021
This is exactly what DMG asked enterprise, IT and contact centers leaders from around the world in our annual contact center goals and priority survey, conducted in November and December 2020. of survey respondents indicated the importance of prioritizing the customer experience. The second-place category, receiving 39.5%
CSM Magazine
FEBRUARY 23, 2021
“Coupled with businesses operating solely online, we have also seen strong demand across the board from more traditional sectors such as finance, insurance, retail, consumer goods, local and central government departments. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”.
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Serenova
JUNE 6, 2019
The technology experts on the panel emphasized the importance of fully understanding how a cloud migration will affect all stakeholders—from IT to agents to finance—and bringing concerns to prospective vendors. Quality management solutions allow you to monitor agent interactions with customers wherever they are.
PeopleMetrics
MAY 16, 2018
To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. Many companies will conduct an annual survey just to “check the box” around ISO 9001 certification. This is where having an end-to-end Customer Experience Management (CEM) software platform comes in.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Keep surveys short and set customer expectations ahead of time. In uncertain economic times, they become even more critical to help navigate business health and growth.
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