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What Support Metrics Should SaaS Companies be Using?

Kayako

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. And there’s so many metrics you can track !

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70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

“Thank you for your feedback” are the five words she swears by. So, businesses must exert effort and time to observe what could be the best ways to retain customers during times of recession.”. Benjamin Walker, CEO, Transcription Outsourcing , LLC. Chioma Iwunze, Marketer and Writer, Time Doctor.