Amity

MAY 24, 2017

SaaS Tattler Issue 104: The Best Time Management Techniques for Customer Success Professionals. As a Customer Success Manager, you've got a lot on your plate. This week, we’re looking at the top time-management techniques for Customer Success Managers. ” So, what’s a CSM to do?

Time management 54

Time management Management SaaS Best practices 54

Kayako

JULY 27, 2017

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. And there’s so many metrics you can track !

Metrics 80

Metrics SaaS Surveys Enterprise 80

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. Managing these software solutions became important. What is SaaS Product Management?

SaaS 11

SaaS Management Metrics B2B 11

ChurnZero

JUNE 12, 2020

As its own function, Customer Success Operations can advance strategy initiatives around the customer experience as well as manage renewal forecasts, data analytic systems, and process implementation. SaaS businesses typically begin to invest in Customer Success Operations when they reach around $10 million in revenue.

SaaS 80

SaaS Metrics Customer retention Analytics 80

Totango

OCTOBER 20, 2022

A customer success manager helps customers continually see value in your product by helping them discover new features and teaching them how to use your product to their maximum benefit. CSMs act as the voice of the customer bringing user experience feedback to the product team. What Makes a Good Customer Success Manager?

Management 90

Management Upselling Coaching Best practices 90

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Customer feedback and advocacy : Customer success teams also focus on gathering feedback from customers and using it to improve the product or service. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Education Services Group

JULY 20, 2021

Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week. Take back that time spend copying records over and let the CSMs focus more on that next set of action items.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98