AWS Machine Learning
DECEMBER 22, 2023
Please note of your forked repository URL to use to clone the repository in the next step and to configure the GITHUB_PAT environment variable used in the solution deployment automation script. Solution Deployment Automation Script The preceding source./create-stack.sh Solution Deletion Automation Script The delete-stack.sh
Global Response
JULY 27, 2023
Use scripted responses aligned with brand messaging. Although scripting is sometimes frowned upon as being too “forced” or “rigid,” well-designed scripts can help agents embody your brand with clear examples. Real-time analytics are one of the best tools available to monitor brand consistency and provide in-the-moment feedback.
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NobelBiz
OCTOBER 30, 2020
Get Customers Feedback What people want to know is that their needs are understood and addressed. Thank the client for their feedback, even if it’s negative, but a better way to manage survey responses is to segment your clients into positive and negative responders and follow up accordingly. Scripts can be useful.
ProProfs Blog
JULY 29, 2020
Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations.
CSM Magazine
JUNE 12, 2020
While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. In contrast, omnichannels avoid adding new digital technologies to an already siloed system.
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