The New Era of Customer Relationships: Are You Ready?

Brad Cleveland

Studies reveal that the vast majority of consumers now use search engines, social communities and feedback sites to better understand a company’s commitment to service before making brand or product decisions. Bad experiences (even if they are one in many thousands … Call Center Contact Center Customer Experience Customer Relationships Multi-channel Support Brad Cleveland customer loyalty Customer Service service level

Top Tips to Improve Inbound Customer Service

CSM Magazine

Even though there are a lot of ways to reach out for support these days, most customers still prefer phone support over any other medium. In other words, your call center support is very important. Offer Multi-Channel Support.

What is Customer Engagement?

Mindtouch

A good amount of customer support interactions begin with the three simple words: I don’t know. And when customers don’t know how to resolve an issue, they tend to initiate some kind of support interaction. According to Marketo , two out of three B2B consumers engage a company primarily to request service or support. Two out of three B2B consumers engage primarily to request service or support. Driving Engagement with Self-Service Support Content.

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Customer Service – 9 Tips for Sales, Marketing, and Support

ProProfs Blog

Whether you are in sales, marketing or support, everybody is expected to go that extra mile to provide an excellent service to clients. Find the right communication channel – 66% of consumers have used at least 3 different communication channels to contact customer service.

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5 Rules Anyone Working in Customer Service Should Know

Fonolo

CS agents can significantly improve a client’s experience simply by taking the time to listen attentively to his or her needs; giving full attention to the details of the case; and passing client feedback on to the larger organization. Making the Most of Customer Feedback.

The Best Posts From the Customer Support Community in 2015

Kayako

This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content. Going into support is now considered a valid career choice. What Would Happen If You Quit Phone Support?