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Inbound vs. Outbound Calls: Which Is Right For Your Business?

JustCall

The reps typically follow a script to make the conversation smooth and polished. What is the Difference Between Inbound and Outbound Calls? While inbound vs. outbound calling can be superficially distinguished based on who initiates the calls, the significant differences lie in their objectives and functions.

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What is Inbound Calling & How to handle it?

JustCall

Establish clear goals and objectives : Determine what you want to achieve through your inbound calling efforts, such as improving customer satisfaction or increasing sales. Develop a script or guideline : Create a script or guideline for handling inbound calls that outlines the steps to follow and the information to provide.