Eckoh

JANUARY 31, 2020

The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. Last time in our series, we talked about the Agent of the Future and the super-powers they’ll use to delight tomorrow’s customers. So who’s at the controls? You need JavaScript enabled to view it.

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Contact Center Management Gamification Virtual Agent 52

JustCall

APRIL 24, 2023

User-Friendliness Lastly, since your workforce would be using the software, you should ensure that the learning curve should be as flat as possible, with the interface being intuitive enough for your employees to understand it quickly. Let us now discuss the 8 CallHippo alternatives in greater detail below.

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voip CRM Enterprise Call Center 52

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

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Consulting Consulting Contact Center Marketing 48

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Record and monitor agent calls to improve quality and performance.

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voip Interactive Voice Response APIs Contact Center 52

Liveops

FEBRUARY 28, 2019

When it comes to customer service, receiving a Stevie Award is one of the world’s top honors a contact center organization or professional can accept. Liveops agents also learn to leverage our industry-leading security platform. Liveops won SILVER for Contact Center or Customer Service Outsourcing Provider of the Year.

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Gamification Contact Center Call Center Virtual Agent 18