Exercises, industry standards and outsourcing

Techniques for Creating Effective Customer Service Scripts for Your Call Center

Global Response

MARCH 27, 2024

Compliance reminders : Remind agents of relevant legal or regulatory compliance issues, ensuring the conversation meets industry standards. Incorporate role-playing exercises to help agents become comfortable with the revisions and simulate potential customer interactions. Regularly train and update your agents.

Scripts

Scripts Call Center Customer Service Coaching

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

MARCH 20, 2023

Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. In order to effectively reduce your AHT, it’s helpful to have a detailed picture of which departments, agents or situations are driving up the average.

Average Handle Time

Average Handle Time Scripts Call Center Interactive Voice Response

Customer Contact Central

Techniques for Creating Effective Customer Service Scripts for Your Call Center

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

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