DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation.
SmartAction
AUGUST 18, 2020
SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. . 5) on Gartner Peer Insights as rated by customer reviews1. . About SmartAction .
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DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . The second-ranked response was to improve customer-facing self-service capabilities, as reflected by 44.7% of respondents. of respondents. of respondents.
Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.
Creative Virtual
APRIL 9, 2020
So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.
3CLogic
AUGUST 18, 2020
If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.
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