Contact Center Entertainment Self service Virtual Agent 
DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation.
DMG Consulting
JANUARY 29, 2021
2021: The Year of the Contact Center. The world has changed in the past year, in many cases for the better, and so must businesses and their service organizations. Contact centers all over the world were forced to accelerate their digital transformation the moment the lockdown hit, as the alternative was not an option.
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Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
SmartAction
AUGUST 18, 2020
SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. . Media Contact Marlyn Arenas marlyn.arenas@smartaction.com.
3CLogic
AUGUST 18, 2020
Whether an enterprise is simply in need of basic functionality or is ready to take the leap to a fully hosted cloud contact center platform, here are a few deployment options to consider: Connector. Recent research would suggest moving to a cloud contact center is not a question of if, but when. Total Cloud.
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