Remove CRM Remove Entertainment Remove Morale Remove Quality management
article thumbnail

Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. More Routing Options through CRM Applications. Getting Technology Right.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.