How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
Customers abandon calls when they’re frustrated from long hold times and unanswered questions. Meanwhile, managers and leaders are disappointed by plummeting metrics and the inability to satisfy every customer. Spikes in abandoned calls take a toll on agent productivity and customer satisfaction. Everyone loses.
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