OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. This may help them with benchmarking and goal setting.
Noble Systems
APRIL 21, 2020
VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Cloud-based contact centers allow for remote configuration so that agents can work from home.
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Noble Systems
MARCH 19, 2021
The strategies that big enterprises use aren’t always the right fit for smaller companies. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Gamification takes otherwise routine tasks and makes them fun.
Noble Systems
MARCH 22, 2021
Automated WFM efficiently and effectively provides accurate forecasting, skills-based staffing optimization, intra-day changes, and schedule adherence. Workforce management healthcare call center solutions eliminate the time spent on scheduling and ensures appropriate staffing at all times.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time. Happier employees translates to reduced turnover and lower hiring costs.
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