Enterprise Gamification Interactive Voice Response Schedule adherence 
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. Fight the urge. Train your supervisors.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. The strategies that big enterprises use aren’t always the right fit for smaller companies. Auto-Attendant and IVR. A good auto-attendant and IVR system will help you handle more calls and handle them more quickly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
APRIL 21, 2020
VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Be sure that IVR routing helps customers get to the information they need as quickly and efficiently as possible.
Noble Systems
MARCH 22, 2021
Advanced IVR Solutions Enhance the Agent and the Patient Experience. By creating a single gateway with an advanced IVR solution, health call centers can greet all patients with a consistent branded experience. Interactive voice response captures the reason for each call.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. A single, unified omnichannel solution encompasses inbound calls and outbound contacts, as well as non-voice channels and quick access to critical customer information.
Expert insights. Personalized for you.
62 
Let's personalize your content