Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. The answer to that question represents the threat to their core business presented by Virtual Agents and RPA.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

DMG Consulting

JANUARY 20, 2022

billion in the first half of 2021 for WFO suite vendors includes sales of related products and services, including contact center infrastructure (on-premises and cloud-based automatic call distributors and dialers), intelligent virtual agents, outsourcing, and more. That revenue total of nearly 1.9 This is an increase of $84.4

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

Taylor Reach Group

OCTOBER 29, 2021

If this looks a lot like virtual agents in the contact center space, that is because it is. The pandemic forced virtually every organization to a remote employee model and many found benefits here: increased productivity, improved attendance, improved work/life balance for employees, reduced time spent commuting, etc.

Virtual Agent 68

Virtual Agent Contact Center Consulting Consulting 68