This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Employee engagement Remove Omni-channel support Remove Personalization Related Topics
Agent Empowerment Customer retention Customer Support Surveys Customer Service Customer Experience B2C Technology Engineering Marketing More Related Topics >
article thumbnail

Customer Engagement Center Capabilities: Agent Empowerment and Engagement

Aspect

JULY 11, 2017

But what makes an employee engaged? Turns out one of the key factors to keeping employees engaged is having the most up to date technology to service customers. Full multi-session, omni-channel support on popular web browsers and on all client devices.

Agent Empowerment 70
Agent Empowerment Omni-channel support Employee engagement Surveys 70
article thumbnail

The need for CX

TMP Direct

SEPTEMBER 23, 2021

CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. Investing in CX pays off with strong customer relationships, personalized digital solutions and innovative products or services. Companies that lead in CX personalization have increased their revenue by up to 15%.

Omni-channel support 52
Omni-channel support B2C Employee engagement Engineering 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024