Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Learning how to motivate agents in this kind of environment can seem difficult, if not impossible.

Morale 78

Morale Gamification Contact Center Quality management 78

Calltools

FEBRUARY 3, 2021

Allow your customers to give this feedback after every call through a brief survey. Establish online surveys as well. Employee Engagement. Engagement helps connect your employees to your brand. Motivating agents to promote your brand genuinely helps improve morale and sales knowledge. Troubleshooters.

Call Center 52

Call Center Sales Morale Technical Support 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98