OctopusTech
MARCH 1, 2023
Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. Fight the urge. Train your supervisors.
Noble Systems
MARCH 19, 2021
Auto-Attendant and IVR. Adding an IVR (interactive voice response) to the mix provides additional options, such as gathering more specific information to help send the call to the right place (ie, differentiating between a new order, customer service on a previous order, or a billing question). allow the number.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Dialer 360
SEPTEMBER 14, 2022
Call center optimization is a customer experience strategy that utilizes modern digital channels and innovative technologies to improve the customer experience by enhancing employee engagement. Schedule Adherence. The agent’s adherence to their timetable is indicated by this metric.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Happier employees translates to reduced turnover and lower hiring costs. Without the noise and distractions of being surrounded by other agents and calls, agents can focus more on their own calls.
Noble Systems
SEPTEMBER 29, 2020
Workforce Management – WFM includes robust forecasting and staffing management that let you create schedules that put the right resources in the right place at the time, and then tracks schedule adherence so you can make adjustments to meet service level goals.
Expert insights. Personalized for you.
62 
Let's personalize your content