Employee engagement First call resolution Interactive Voice Response Schedule adherence 
OctopusTech
MARCH 1, 2023
Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. Fight the urge. Train your supervisors.
Dialer 360
SEPTEMBER 14, 2022
Call center optimization is a customer experience strategy that utilizes modern digital channels and innovative technologies to improve the customer experience by enhancing employee engagement. 5 methods to improve call center performance. Schedule Adherence.
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