OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. Fight the urge. Train your supervisors.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

MARCH 19, 2021

Auto-Attendant and IVR. Adding an IVR (interactive voice response) to the mix provides additional options, such as gathering more specific information to help send the call to the right place (ie, differentiating between a new order, customer service on a previous order, or a billing question). allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

APRIL 14, 2021

And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Happier employees translates to reduced turnover and lower hiring costs. An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Noble Systems

SEPTEMBER 29, 2020

Voice of The Customer. Gamification. The Workforce Optimization software suite from Noble includes all of the tools a contact center needs to run an efficient operation, manage employees and resources, and deliver a better customer experience – helping you gain a competitive advantage in today’s high-demand consumer landscape.

Management 86

Management Gamification Quality management Schedule adherence 86