CCNG

NOVEMBER 9, 2022

Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder. Gather in person.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Liveops

MARCH 11, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Having the right person in place sets the foundation for a successful work-at-home environment. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Monet Software

APRIL 24, 2020

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered. Feedback mechanisms to ensure communication is a two-way street.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Liveops

MARCH 15, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Having the right person in place sets the foundation for a successful work-at-home environment. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Noble Systems

MARCH 19, 2021

The auto-attendant frees companies from needing to have a live person ready and waiting to answer every phone call. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). Gamification takes otherwise routine tasks and makes them fun.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

JULY 24, 2020

Collector-owned accounts maintain the continuity of the customer relationship and personalized service, and account familiarity helps increase customer satisfaction and can improve payment performance. GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers.

Call Center 87

Call Center Technology Gamification Analytics 87