This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Employee engagement Remove Feedback Remove Social media contact Related Topics
Calibration Technical Support Journey mapping Surveys Benchmark Upselling Sales Contact Center Coaching CRM More Related Topics >
article thumbnail

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Feedback 83
Feedback Consulting Consulting Enterprise 83
article thumbnail

Tips To Improve Quality Monitoring

Etech GS

APRIL 1, 2019

Don’t make the employees nervous. To get your employees engaged, you need to explain why you are carrying out monitoring. Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. Gather Feedback. Hire third party to monitor.

Calibration 56
Calibration Coaching Social media contact Contact Center 56
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024