TASKE Technology

OCTOBER 10, 2012

In a previous post , we talked about how to motivate agents by creating an environment where they can focus on higher-value work. One great way to do this is to provide your customers with more self-service options. As well as offloading tedious work for your agents, self-service options can improve customer satisfaction and contact center operations, which in turn, supports your organization’s contribution to higher-level business objectives.

Self service 40

Self service Contact Center Interactive Voice Response Best practices 40

Customer Interactions

OCTOBER 11, 2012

'According to an IMS Research forecast, 2013 will be the tipping point wherein networked or IP video surveillance equipment sales will overtake analog video surveillance equipment sales. This certainly is no surprise for those of us working in the field, as we’ve experienced first hand how the shift from analog to IP is increasingly gaining traction and penetration in the market.

Banking 28

Banking Sales Surveys Marketing 28

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center 20

Call Center Contact Center Customer Service Management 20

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center 20

Call Center Contact Center Customer Service Management 20

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