January, 2011

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Is Your Voice Recording Solution Ready for NG9-1-1?

Customer Interactions

'With all the excitement and buzz surrounding NG9-1-1, you might have missed one important question: "When Next Gen 9-1-1 comes to your 9-1-1 center, will your voice recording solution be ready?" Read this article in the December 2010 issue of APCO’s Public Safety Communication Magazine, written by NICE Systems’ John Rennie and Diamond Chaflawee, to find out.

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And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.

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Security: “What’s IT got to do with it?”

Customer Interactions

'So what exactly does IT have to do with Security? These days, more than you might think. NICE Systems’ Dr. Bob Banerjee weighs in on the topic in this article published in Security Magazine. (Note: you will need to register on Security Magazine’s website to access the article.).

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Feel the Electricity: How Situation Management Empowers Utilities for CIP Compliance

Customer Interactions

'NERC''s critical infrastructure protection (CIP) regulations address everything from the identification of critical cyber assets to the physical security infrastructure required to protect them. While utilities have latitude in terms of how to comply, compliance is mandatory – and consistent compliance across CIP assets is vital for ensuring security and avoiding penalties.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Transit Trends for 2011

Customer Interactions

'The technology necessary to fuse together disparate security systems and sensors, and streamline security and emergency operations isn’t far down the tracks. It''s here today, and you can bet that this year more transit agencies will be getting on board. So what exactly is this technology, and why is it a hot trend in security for transit operations?

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And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.

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PSIM Is The Foundation Of Next-Generation Security Management

Customer Interactions

'By Steve Hunt founder of Hunt Business Intelligence. Physical Security Information Management (PSIM, pronounced P-sim) is a concept introduced to the physical security world in 2006. The idea behind it is that all of the stuff of security is actually data; data, which once contextualized and analyzed, may become information – information for making better business decisions.