January, 2012

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Keeping Your Holiday Customers Happy

TASKE Technology

Congratulations. You’ve made it through the holiday season. If you followed the tips in our December blog, you probably picked up new customers, provided incentives for customers to purchase your products or services, and supported your staff through the busiest time of the year. Be careful though. You’re not quite ready yet to take a break and recuperate.

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Preparing for Next Gen 9-1-1

Customer Interactions

'Historically, PSAPs (Public Safety Answering Points) have used recording technology to capture and preserve their 9-1-1 and radio communications. Recordings are the crucial link to reconstructing incidents. They recount who said what to whom and when — from the first chaotic moments of a 9-1-1 call to its eventual response and conclusion. But much has changed in the four decades since the first 9-1-1 call was placed.

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Leading Bank Banks on NICE Situator

Customer Interactions

'With their complex security challenges and many remote locations, banks need solutions that can help them monitor and manage physical security more efficiently and effectively. In this video, Millennium BCP''s Security Manager, Mr. Vitor Monteiro explains how his bank is leveraging NICE Situator to tackle these tough security, safety and operational challenges.

Banking 29
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Can a virtual fence be a strong defense?

Customer Interactions

'Can a virtual fence be a strong defense? In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines how perimeter intrusion detection solutions have evolved.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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How the Intelligence Cycle Can Light the Road Ahead

Customer Interactions

'In Lewis Carroll’s “Alice in Wonderland” the main character is wandering through a bewildering new land with no idea what lay ahead. She happens across the strange talking “Cheshire Cat” and an interesting dialog ensues about which road to take. After discerning her lack of any destination other than to get “somewhere” the sanguine Cat finally tells her, “If you don’t know where you’re going then any road will get you there.

Banking 29