The Top 3 Lessons I Learned in 2017
Customer Service Life
MARCH 24, 2018
This article was originally published on the ICMI Blog on December 21, 2018. While it’s been a few months, these lessons are still relevant. Click here to read it. Looking back over the past year of working in contact centers, it’s a daunting task to recall the lessons I’ve learned for a few reasons. First of all, I’m turning forty in a little less than a month, and I swear my memory isn’t what it once was.
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