Bill Quiseng

OCTOBER 24, 2021

Several days ago, I was told that the counter person did not want to say, “How may I serve you?” “I’m not a servant,” she said. She already had an attitude that disdained servitude. To her, servitude meant slavery, having no liberty to determine one’s own way of life. Servitude is having no freedom, consigned to a lifetime of misery and boredom. Service is not servitude.

Personalization 148

Personalization Customer Service 148

NICE inContact

OCTOBER 24, 2021

If you need help escaping the monsters lurking in plain sight that want to spend your digital transformation strategy and change management, the eBook Change management blueprint for contact center digital transformation can make the process easier. It’s even easier when you work with NICE CXone, which offers Business Transformation Consulting services to help navigate the transition.

Contact Center 101

Contact Center Consulting Consulting Management 101

JivoChat

OCTOBER 24, 2021

Understanding how to choose a WordPress theme, if you are building a website on this platform or already have one in it, is essential to have optimized pages that allow you to attract more visitors, turn leads into customers, and offer an incredible user experience. . Although it’s easy to feel overwhelmed by the enormous quantity of themes available, there are many characteristics to pay attention to.

Customer Support 52

Customer Support Education Best practices Accountability 52