Beyond Philosophy

MARCH 4, 2023

One of our listeners, Clive Hearst has a bit of pickle he needs our help with today. He wants to know whether he should invest the time and money in getting his MBA. He wants to know what the true value is of an MBA, and whether it is a must-have for his career. The answer depends on a few things. It might surprise you to know I don’t have an MBA.

Education 222

Education Personalization Customer Experience 222

TeleDirect

MARCH 4, 2023

When hiring your call center agents, you need to know if they have good skills in customer service. In this article, we’ll help you determine these essential customer-facing skills. 10 Must-Have Skill Sets for Call Center Agent Teams In order to provide excellent customer service, your business needs agents and representatives who can deliver. This can be a tall order—after all, customer service is a complex (and incredibly important) facet of the business.

Call Center 62

Call Center Call center experience Customer Support Customer Service 62

Anexa BPO

MARCH 4, 2023

Here’s a startling but important business statistic: surveys show that decreasing customer churn by a mere 2 % is equivalent to cost-cutting by 10%. Recovery from the global pandemic had business leaders guessing – would we be facing a recession, or would commerce bounce back? As it turns out, a little bit of both – and it tends to vary by sector – but ultimately, many organizations are challenging their teams to trim the fat.

Marketing 52

Marketing outsourcing Customer centricity Chatbots 52

TeleDirect

MARCH 4, 2023

Find the most common power words for call center success. We list some of our favorites and explain why they work. Regardless of what type of business you run or what industry you’re in, one thing remains true: your customer interactions are at the foundation of everything you do. How you and your team communicate with your clients and leads will determine your entire bottom line—after all, there’s no quicker way to lose customers and ruin your reputation than by providing poor customer se

Customer Service 62

Customer Service Call Center Scripts Call center experience 62

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