Influitive

OCTOBER 1, 2017

Every year, we honor 10 customer-centric B2B marketers with the Best Advocate Marketing Awards (also known as the BAMMIES). These awards are given to those marketers who are harnessing the power of their advocates through engaging, creative and effective marketing campaigns to fuel growth and change the way their company does business. Below, we’re featuring.

B2B 82

B2B Marketing Customer centricity Customer advocacy 82

ijgolding

OCTOBER 1, 2017

Last week I had the honour of being a judge at the 8th annual UK Customer Experience Awards. The fact that I have now been a part of this yearly celebration for all 8 of those years (as a finalist, winner and judge), makes me feel rather old. As per my preference, I was fortunate enough to be on the panel of judges determining who the UK Customer Experience Professional of the Year should be.

Customer Experience 63

Customer Experience Personalization Management 63

CSR Inc.

OCTOBER 1, 2017

CSR is currently in the process of developing & implementing a new Quality program for a new client. It’s a (dare I say it? fun ) process which never gets old – probably due to the truly individual characteristics and particulars specific to each client. As we’ve developed quality programs for clients over the years, the industries (both our own quality assurance industry , as well as our client’s customer service and call center industries ) have continued to change and evolve.

Calibration 59

Calibration Coaching Scripts Call Center 59