Sun.Jun 03, 2018

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What to Expect at Subscribed – A Zuora Subscription Conference

Mindtouch

Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. This trend is seen across all B2B (Business to Business) and B2C (Business to Customer) verticals, and it heavily effects they way businesses not only acquire new revenue, but retain and expand upon existing accounts.

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Improving Customer Experience with IVR Optimization

Ameyo

In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an exceptional level of CX? The most important factor to consider for this is to look to improve customer engagement. Customers attribute good experience with great support. With changing times, the customers have also become more independent and look for self-service options rather than depend on human interactions.