Call Design

APRIL 3, 2022

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. By encouraging workplace competition and collaboration, you can help agents improve productivity levels, produce a greater quality of work, and accurately achieve company goals and objectives.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

kommunicate

APRIL 3, 2022

Last Updated on April 3, 2022 Chatbots are not just the helpdesk assistants of the future, they are the helpdesks of the future. There, we said it. As a company that makes chatbots and has access to a tonne of data that repeatedly shows how chatbots are more effective than your typical customer service agent, [.]. The post 12 Chatbot Metrics That You Will Be Naive To Ignore appeared first on Kommunicate Blog.

Chatbots 93

Chatbots Metrics Customer Service 93

GetFeedback

APRIL 3, 2022

Webinar recap: Matt Dixon reflects on the effortless experience: Does it still matter?

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CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. A section of this job is carried out through email marketing. Sending an email with the appropriate intent at the right time is essential to a good customer success email. The below-listed Customer Success email templates , fortunately, will make your life easier.

APIs 52

APIs Accountability SaaS Marketing 52

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