ProProfs Blog

DECEMBER 22, 2019

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out from competitors.

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

TechSee

DECEMBER 22, 2019

The contact center agent’s job is getting harder. The ongoing shift to self-service has brought about many positive changes to the customer service field. Call volumes in many contact centers are down along with the cost to serve. Fewer customers now require assistance from live agents to pay bills or carry out other simple tasks. However, that means successful call center agents must now deal with a far greater proportion of complex issues.

Call Center 124

Call Center Personalization Contact Center Self service 124

Spearline

DECEMBER 22, 2019

*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. What we do here at Spearline is not commonplace. Because we introduced new software to the market, we educate the telecommunications industry while we continue to innovate. Our innovation. The Spearline Platform currently has the capability to run thousands of tests per day.

Education 87

Education Telecommunications Marketing 87

SoliCall

DECEMBER 22, 2019

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Apparently there are many types of noise in audio and handling each one of them requires a different approach.

Call Center 52

Call Center Technology Personalization Contact Center 52

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