Beyond Philosophy
JUNE 25, 2022
Breakthrough thinking: Why do we believe things that are not true? There was a car brand several decades ago in the UK called ŠKODA. It was a terrible car, much like Yugo was in the US. However, they have changed their image and today, my son wants to buy one. I told him the jokes we all used to have about ŠKODA and their low-quality construction (What do a ŠKODA and a baby have in common?
Ansafone
JUNE 25, 2022
Healthcare providers need to safeguard communication with patients to ensure professionalism. There are a few main objectives to always be considered in this industry. Is service fast and provided in a modern way? Is higher level service delivered? Are processes cost efficient? The center of this industry are the patients themselves. Their satisfaction is everything, mainly because it’s the foothold to long-term success.
LiveVox
JUNE 25, 2022
Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer service. Customers require more efficient, quicker, and personalized service. In fact, 32% of consumers expect a response within 30 minutes […].
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