Beyond Philosophy

JUNE 5, 2021

Pricing strategy on its face doesn’t seem complicated. The goal is to get as high a price as you can to ensure you have enough margin to make a profit, while also moving inventory at a sufficient rate. So, the strategy is often to move the price around until you find the sweet spot that hits all these metrics. However, like most things that have to do with customer behavior, it isn’t as simple as that.

Consulting 222

Consulting Consulting Metrics Surveys 222

Expivia

JUNE 5, 2021

Setting up your call center floor is no small feat. You need to think about the operation of your contact center and take everything into account to create a productive and welcoming environment for your employees. If they’re uncomfortable working on your call center floor, their work will reflect that. The following 12 steps are our golden rules for setting up a call center floor correctly.

Call Center 98

Call Center Wireless outsourcing Employee engagement 98

Voxjar

JUNE 5, 2021

If you want your call center to provide the best possible service (and why wouldn’t you?), quality assurance is the best way to make that happen. QA is a very important component of customer satisfaction across industries. But, while some things are easy to rate, what do you do about more subjective things like customer […] The post Call Center Call Calibration - The Complete Guide appeared first on Voxjar: AI for Call Center Quality Assurance.

Calibration 40

Calibration Call Center Contact Center Customer Service 40

Voxjar

JUNE 5, 2021

If you want your call center to provide the best possible service (and why wouldn’t you?), quality assurance is the best way to make that happen. QA is a very important component of customer satisfaction across industries. But, while some things are easy to rate, what do you do about more subjective things like customer interactions? And how do you standardize the level of service that customers get no matter which of your agents they find on the other end of their inquiry?

Calibration 40

Calibration Call Center Best practices Feedback 40

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.